AI chatbot for business
A chatbot that answers from your material, and admits when it cannot.
A business AI chatbot answers visitor questions using your own pages and documents rather than the open internet, states plainly when the answer is not in its material, qualifies the visitor against criteria you set, and books into your real calendar or hands over with everything already captured. The two things that separate a useful one from a liability are grounding, meaning it can only answer from material you supplied and links to the source, and a hard rule that it never gives advice or quotes outside an agreed range. It earns its price on response time, which is the cheapest advantage in a service business and the one almost nobody uses: an enquiry answered in minutes beats one answered tomorrow, and a great many firms never answer at all. Ours is $2,000 to $11,000 in three contiguous sizes plus from $180/mo.
New line We have not delivered one of these for a client yet, and we would rather say so here than have you find out later.
Grounding is the whole ballgame
A general-purpose chatbot with your logo on it will confidently invent a price, a policy or a turnaround time, and the first time it does that to a real client it has cost you more than it ever saved.
The fix is not a better model. It is constraining what it is allowed to answer from: your pages, your prices, your policies, your FAQs, and nothing else. It shows the page it used, so you can check it, and when the answer is not in there it says so and offers you instead. A handover is a captured lead, not a failure.
Answering is table stakes. Qualifying and booking is the value
Most chat widgets answer questions and stop. The commercial difference comes from the next two steps: asking the two or three things you need to know before a conversation is worth your time, and then booking a real slot rather than collecting an email address.
- Two or three qualifying questions you choose, asked naturally rather than as a form.
- A live calendar connection, so it books rather than promising someone will be in touch.
- A clean handover with everything already captured, for anything it should not handle.
- Everything logged where you already work: your inbox, your CRM, your spreadsheet.
The half nobody sells you, and it is usually worth more
Roughly two thirds of enquiries go to whoever replies first, and most small firms reply the next working day. The same engine that answers on your site can reply to enquiries in your inbox within minutes at any hour, then follow up politely and finitely until someone answers or asks it to stop.
For a lot of firms that half alone justifies the project, and it is cheaper than the website widget.
What it is worth, and who measured it
21×
A lead contacted within five minutes was 21 times more likely to qualify than one contacted after thirty. Most small firms reply the next working day.
7×
Firms that responded to a web lead within an hour were nearly seven times more likely to qualify it. In the same audit, 23% of firms never responded at all.
These are findings from published research on the wider market, measured by the people named beside each one. They are not results we are promising you, and we do not have client results of our own to show yet, which we would rather say plainly than dress up.
Questions
What is an AI chatbot for business?
An assistant on your site that answers visitor questions from your own pages and documents, says when it does not know, qualifies against criteria you set, and books a real slot or hands over cleanly. The important part is that it is grounded in your material rather than the open internet.
How much does a business AI chatbot cost?
Ours is $2,000 to $11,000 in three contiguous sizes, published, plus from $180/mo and model usage at cost. The size is driven by how much material it has to be grounded in, how many systems it books into, and how tightly it has to be constrained. Against that, weigh what an enquiry is worth to you and how many currently sit overnight. That is the arithmetic this product turns on, and the measured research behind it is on this page with its sample size.
Will it make things up?
It is grounded in your material, instructed to say when it does not know, and shows the page it used so you can check. No system with a language model in it is perfectly immune, so the stronger protection is the second rule: it may not give advice or quote outside an agreed range, and anything sensitive goes to a person.
How is this different from the chat widget our CRM already has?
Those usually answer from a canned FAQ list and give up on anything not in it. A grounded assistant answers from your actual pages and documents, links to the source, qualifies against your criteria and books a real slot. If your existing widget already does that, keep it.
Related
- AI receptionist An AI receptionist is a voice agent that answers your phone, knows your services, hours and prices, books into your real calendar and hands over to a person when it should.
- AI automation agency An AI automation agency builds the software that removes repetitive work from a business: it maps a process, connects the systems that process touches, and replaces the manual steps with code and language models.
- AI for accountants AI helps an accounting practice most in the work around the work: reading and filing client documents, chasing information, drafting routine correspondence, assembling recurring reports and answering the same client questions.
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